Frequently Asked Questions

Yes, registration and the card are FREE for everyone. Don't pay anyone for the card. 

Simply tap ON when you enter the vehicle and tap OFF on the device when you reach your destination. We have mapped out the routes, so the system knows the approved fare to deduct. Once you tap ON and tap OFF, the fare is automatically deducted and credited to the driver's mobile money account.

Watch the video to know how it is done.

No more cash wahala. No more "mate, my change". Just tap to ride with Tap & Hop.

You can load money on the card with mobile money (all networks accepted). Simply log in to the Tap & Hop app and click on "Top Up". Choose an amount from the options provided or enter a custom amount of your choice, then click on 'Top Up.' An approval pop-up message will appear on your phone. Follow the prompts to complete the payment via Momo.

Good job!

Need help? Watch the video above.

Immediately, contact our customer service team on 0535125004 to report the lost card. The old card will be deactivated immediately, and your existing balance will be transferred to a new card.

Meet Henry, a passenger in Kumasi and a regular Tap & Hop user! He shared his thoughts on the experience of paying for rides with the Tap & Hop transport card. Henry couldn't stop praising how convenient and efficient the Tap & Hop digital transport solution is; it completely removes the hassle of using cash and searching for the exact change in trotro/taxi. He highlighted how easy it is to use, making life smoother for both passengers and transport workers, including taxi and trotro drivers. Curious to hear more about his experience? Check out what he has to say! #Ghana #Taxi #Digital #Technology #Kumasi #Trotro

𝐘𝐞𝐬. The money is stored in your Tap & Hop account, linked to the physical card.

If your card gets lost, report it through the Tap & Hop app or call 0535125004. We'll block the card and transfer your balance to a new one.

Also, you are only charged for the trips you take. No hidden charges. You can also check your balance anytime on the Tap & Hop app.

Your money stays secure and under your control.

Tap & Hop - abrokyire aba Ghana

The main idea is that you load money onto your Tap & Hop card and use it to pay when you enter a trotro or taxi that has our devices. So instead of looking for coins or small notes every day, you just tap your card.

However, not every trotro or taxi in Ghana has the Tap & Hop device yet. So there are times you may still need cash, especially if you enter a vehicle that doesn’t accept Tap & Hop or if you are in a hurry and can’t wait for one that does.

The idea is that over time, as more vehicles join the system, you will rely less on cash for transport. For now, it is a mix depending on the vehicle you find.

So yes, you can still carry some cash, but Tap & Hop gives you a way to avoid cash stress whenever the option is available.