Effective Date: July 1, 2025

At Tap & Hop Ghana, your privacy is a top priority. This Privacy Policy explains how we collect, use, protect, and share your data when you use our Tap & Hop transport card, mobile app, or website. It complies with Ghana’s Data Protection Act, 2012 (Act 843).

1. What Data We Collect

We may collect the following types of information:

Personal Information:

  • Full name
  • Phone number
  • Ghana Card ID number
  • Residence (where you stay)

Device Information:

  • Type of phone (Android or iPhone)
  • App usage data

Driver Information:

  • GPS vehicle tracking
  • Daily fare transactions and sales analytics

2. How We Collect Your Data

We collect your data through:

  • Registration forms on our website and mobile app
  • In-person registration by Tap & Hop sales agents or executives
  • Use of your Tap & Hop card in a vehicle with our installed device
  • Your interactions with our app and website (e.g., logging in, topping up, checking balance, viewing trip history, etc.)

3. Why We Collect It

We collect your data to:

  • Register yourself for a Tap & Hop transport card
  • Allow you to pay your trotro or taxi fares digitally.
  • Track your rides and help you recover lost items by tracing your trip history
  • Help drivers and vehicle owners track their sales, revenue, and fleet.
  • Improve our services based on usage data and protect against fraud.
  • Comply with legal and financial regulations in Ghana.

4. How We Protect Your Data

Your data security is our priority. We take strong steps to keep your data secure:

  • We store your data in securely encrypted systems
  • Restricting access to authorized staff only
  • Using firewalls, SSL encryption, and secure servers to prevent unauthorized access
  • Training our team on data protection best practices
  • Regularly reviewing and updating our software and security protocols

5. Who We Share Your Data With

We do not sell or rent your data or information.

We may share your data or information only with:

  • Regulatory authorities, such as the Bank of Ghana, when legally required
  • Our trusted service providers who help us run our systems (like cloud hosting and payment platforms), under strict confidentiality agreements
  • Law enforcement agencies, only if required by law or for safety investigations

We ensure that any third party we share your data with complies with data protection laws and handles your data in a responsible manner.

6. Your Rights as a Tap & Hop User

Under Ghana’s Data Protection Act, you have the right to:

  • Access your data – Request a copy of the personal data we hold about you
  • Correct your data – Ask us to update any incorrect or incomplete information
  • Delete your data – Upon request, we remove your data, unless we are required by law to retain it.
  • Withdraw Consent – Opt out of data collection where consent was required.
  • Object to certain uses – Say no to specific data uses, such as marketing or profiling

To submit any of these requests, please contact us using the details provided below.

7. How to Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact our Data Protection Unit:

Tap & Hop PTY Holdings Ltd
 Email: [email protected]
Phone: +233 (0) 53 512 5004
Website: www.tapnhop.com
 Office Address: Inside CityStyle Building, 2nd floor, Amakom, Kumasi, Ghana

8. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in technology, law, or our operations. When we do, we will update the “Effective Date” at the top of this page and notify users via the app or website.

We recommend reviewing this policy regularly to stay informed. By using Tap & Hop services, you agree to the terms of this Privacy Policy.