Terms & Conditions
Please read these terms carefully before using Tap & Hop services.
Last modified: November 15, 2023
Acceptance of Terms
These Terms and Conditions ("Terms") govern your use of Tap & Hop's cashless transport payment services and related offerings ("Services") provided by Tap & Hop Pty Ltd ("Company", "we", "us", or "our"). By accessing or using our Services, you agree to comply with and be bound by these Terms.
Our Services
Tap & Hop provides a contactless payment system for public and private transport. Passengers can tap their card or phone to pay fares when boarding and tap off when arriving. The exact fare is calculated and deducted automatically. Our Services are currently available in Ghana and may be expanded to other regions.
Account Registration
To use certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete. You are responsible for safeguarding your account credentials and for all activities under your account.
Property Rights
Ownership
All content, materials, software, and technology provided by Tap & Hop are protected by copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our materials without our explicit written consent.
Pricing
Fares and service fees are calculated based on distance traveled and may be subject to change. We will make reasonable efforts to notify users of any pricing changes. Tap & Hop reserves the right to modify fares or introduce new fees at any time.
Payment
All payments are processed securely through our payment partners. By using our Services, you authorize Tap & Hop to charge your selected payment method for all fares and fees incurred. You agree to provide accurate payment information and maintain sufficient funds for your journeys.
Prohibited Activities
- Unauthorized Use
You may not use our Services for any unlawful or prohibited purpose, including but not limited to fraud, tampering with payment systems, distributing malware, or violating any applicable laws in Ghana or your jurisdiction.
- Reverse Engineering
You may not decompile, reverse engineer, disassemble, or attempt to derive the source code of any software, reader device, or technology provided by Tap & Hop.
- Misuse of System
Any attempt to manipulate fares, evade payment, tamper with tap readers, or otherwise abuse the system is strictly prohibited and may result in legal action.
Services Management
Support
We provide customer support for our Services through our designated channels. Support inquiries can be directed to [email protected] or through our contact page.
Termination
Tap & Hop reserves the right to terminate or suspend your access to our Services at its discretion, without notice, for any violation of these Terms, fraudulent activity, or conduct that may harm other users or our system.
Changes to Terms
We may update these Terms from time to time. It is your responsibility to review the Terms periodically. Your continued use of the Services after any changes to these Terms constitutes acceptance of those changes.
Updates & Changes to Services
We may update or modify our Services from time to time to improve functionality, security, or user experience. We reserve the right to modify or discontinue any part of our Services at any time without liability.
Account Deletion
You can request that your account be deleted at any time. Once your request is received and verified, we will process the deletion of your personal data in accordance with our Privacy Policy, subject to any legal or regulatory obligations that may require us to retain certain information.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: [email protected]
- Phone: +233 535 004
By using our Services, you agree to abide by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.